Shipping policy

Last updated: September 6, 2026

Processing time

Stocked orders are typically processed within 1-3 business days (excluding weekends and Swiss public holidays). You will receive a confirmation email with tracking information once your order has shipped.

Unstocked orders (items marked as “pre-order”) are not yet in stock and may take additional time to ship. Estimated availability will be noted on the product page where possible, but shipping timelines for unstocked orders are not guaranteed. You will be notified once your order has shipped.

If your order contains both stocked and pre-order items, all items will ship together once everything is available.

Shipping

Shipping is free to every destination we serve, via Swiss Post, and every order is tracked.

Import charges

Orders ship from Switzerland, so a delivery to any other country is an import and may attract customs duties and import taxes.

  • Switzerland: No import charges apply. Swiss VAT at 8.1% is added at checkout.
  • Austria, Germany and the United States: Import charges are calculated and charged at checkout, so there is nothing further to pay on delivery. These orders ship Delivered Duty Paid (DDP).
  • All other destinations: Import charges are not included in the price. They are collected on delivery by your national postal service, which typically adds a handling fee of its own. The amounts are set by your country and are outside our control. These orders ship Delivered at Place (DAP).

Estimated delivery times

  • Switzerland: 1-2 business days
  • Europe: 3-7 business days
  • United States: 5-10 business days
  • International: 7-14 business days

These are estimates and actual delivery times may vary due to carrier delays, customs processing, or other factors outside our control.

Shipping restrictions

We do not ship to countries subject to international sanctions. If we are unable to ship to your location, you will be notified during checkout.

Lost or damaged shipments

If your order has not arrived within 30 days of shipment, or if it arrives damaged, please contact us at hello@networkedartifacts.com so we can investigate and arrange a replacement or refund where appropriate.

Shipping address

Customers are responsible for providing accurate shipping information. We are not liable for delays or non-delivery resulting from incorrect addresses.